Terms of Service — Buddy’s Liquorstore (Kenya)

Last updated: 15 January 2026

These Terms of Service (“Terms”) govern your access to and use of the Buddy’s Liquorstore website and services (“Buddy’s”, “we”, “us”, “our”). By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use our services.

1) Eligibility (18+ Only)

• Our products and services are strictly for persons 18 years and above.
• By using our services, you confirm that you are legally permitted to purchase alcohol in Kenya.
• We reserve the right to verify age at checkout and/or upon delivery. Failure to provide valid proof may result in order cancellation without delivery.

2) About Buddy’s Liquorstore

Business name: Buddy’s Liquorstore
Legal/registered name: [Insert legal entity name]
Physical address: [Insert]
Contact: [Insert email / phone]

Buddy’s operates an online alcohol retail service with delivery and/or pickup, subject to applicable Kenyan laws and local licensing requirements.

3) Account Registration

• You may be required to create an account to place orders.
• You agree to provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your login credentials.
• Buddy’s is not liable for losses caused by unauthorized use of your account due to your failure to safeguard credentials.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

4) Orders and Acceptance

• All orders placed through our website are offers to purchase.
• An order is considered accepted only after confirmation by Buddy’s (e.g., order confirmation message).
• We may refuse or cancel orders at our discretion, including where:
  • Products are unavailable
  • Pricing or description errors occur
  • Age verification fails
  • Fraud or misuse is suspected
  • Delivery is not feasible to the provided location

5) Pricing and Payment

• All prices are displayed in Kenyan Shillings (KES) unless stated otherwise.
• Prices may change at any time before order confirmation.
• Payment method:
  • Currently supported: Pay on Delivery
  • Future payment options (e.g., mobile money or cards) may be introduced and governed by additional terms.

You agree to pay the full amount due at delivery where pay-on-delivery applies.

6) Delivery

• Delivery is available only within supported areas in Kenya.
• Estimated delivery times are not guarantees and may vary due to traffic, weather, availability, or other factors.
• Alcohol will only be handed over to a person 18+ at the delivery location.
• If delivery fails due to absence, refusal to show ID, or incorrect details, we may:
  • Cancel the order, and/or
  • Charge a delivery or restocking fee where reasonable and lawful.

7) Product Information & Availability

• We strive to ensure product descriptions, images, and pricing are accurate.
• Images are for illustration purposes only; packaging or labeling may differ.
• Availability is not guaranteed until the order is confirmed.

8) Returns, Refunds, and Cancellations

Due to the nature of alcoholic products:

• Opened or tampered products are not returnable.
• Returns may be accepted for:
  • Wrong item delivered
  • Damaged or defective product at delivery (must be reported immediately)
• Refunds, where applicable, will be processed using the original payment method or another agreed method.

Order cancellations may be allowed before dispatch, subject to confirmation by Buddy’s.

9) Responsible Alcohol Use

Buddy’s supports responsible drinking. We do not encourage excessive consumption. We reserve the right to refuse service where we reasonably believe alcohol is being misused or purchased for unlawful resale.

10) Prohibited Use

You agree not to:

• Use our services if you are under 18
• Provide false information or impersonate another person
• Resell alcohol purchased from Buddy’s without proper licensing
• Interfere with the website’s security or functionality
• Use the website for unlawful or fraudulent purposes

11) Intellectual Property

All content on the website, including logos, text, images, and software, is owned by or licensed to Buddy’s and is protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute our content without prior written permission.

12) Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and process personal data in compliance with Kenya’s Data Protection Act, 2019.

13) Limitation of Liability

To the extent permitted by Kenyan law:

• Buddy’s is not liable for indirect, incidental, or consequential damages arising from use of our services.
• Our total liability for any claim related to an order shall not exceed the amount paid for that order.

Nothing in these Terms limits liability that cannot be excluded under Kenyan law.

14) Indemnity

You agree to indemnify and hold harmless Buddy’s, its directors, employees, and agents from claims, losses, or damages arising out of:

• Your misuse of the services
• Violation of these Terms
• Violation of applicable laws or third-party rights

15) Suspension and Termination

We may suspend or terminate your access to our services without prior notice if:

• You breach these Terms
• Required by law or authorities
• We discontinue the service

Termination does not affect rights or obligations accrued before termination.

16) Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Kenya.
Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

17) Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on the website with a revised “Last updated” date. Continued use of the services constitutes acceptance of the updated Terms.

18) Contact Information

For questions about these Terms, contact:

Buddy’s Liquorstore
Email: [Insert contact email]
Phone: [Insert phone number]
Address: [Insert physical address]

References (Kenya)

• Alcoholic Drinks Control Act, 2010
• Data Protection Act, 2019
• Consumer Protection Act, 2012